Frequently Asked Questions
For Prospective Patients
Direct primary care (DPC) is a healthcare model where patients pay a flat, monthly membership fee without billing insurance, which allows unlimited access to the primary care services we offer at Wise. This means no copays, less wait time, and personalized, affordable, accessible care. Each one of our providers takes on a smaller patient panel to ensure quality care with extended visit times and less wait time in between to get your appointments scheduled. We offer direct messaging with your provider and telehealth visits over Spruce.
Providers at Wise build longitudinal relationships with their patients, meaning a better relationship with your provider who knows your health history to a tee.
We offer in-house lab services with our phlebotomy-trained medical assistants. While the blood draw itself is covered with your membership, the processing of those labs are sent to LabCorp and billed to insurance. Members who are uninsured have access to wholesale lab pricing at a significantly reduced cost with Quest. We do not bill third-party payers (commercial health insurance, Medicaid, Medicare, etc.), which means you are fully responsible for the cost of any care that isn’t included in the membership fee.
Our services include preventive care, chronic disease management, acute illness management, PrEP, gender affirming care, labs draws, and Flu/Tdap vaccines.
- DPC is not insurance:We do not cover hospitalizations, surgery, specialist care, maternity / prenatal care, medications from pharmacies, and medical tests performed outside of Wise Patient.
- DPC is not concierge:DPC is provided at a lower cost than Concierge Medicine, and we do not bill insurance.
Direct Primary Care membership at Wise Patient costs $149 per month
We believe that when primary care is paid for by a flat monthly membership fee (ie, “Direct Primary Care”, or DPC), and insurance companies are left out of the equation, you get better communication between patients and doctors, health outcomes are improved, and healthcare costs are lower. Hurried doctors don’t treat people. Relationships do.
Your DPC monthly membership fee covers all forms of on-site and telemedicine care offered by our primary care clinic. No other fee-for-service charges will be issued to you from the clinic. No co-pay, no co-insurance, and no bills issued to your insurance company. You can cancel your DPC membership at any time and not pay for one day of care beyond the day you cancel.
We emphasize that membership at Wise Patient is not an insurance policy and does not cover care received outside of Wise Patient, such as hospitalizations, surgery, specialist care, maternity and prenatal care, medications from pharmacies, and medical tests performed outside of Wise Patient.
Joshua Turner is currently accepting new patients. All other providers have a waitlist on a rolling admission basis. To join Josh’s panel or to join another provider’s waitlist, please visit this page for more information.
Yes, Starting January 1, 2026, you can pay your Wise Patient membership fees directly from your Health Savings Account (HSA). Click the “DPC Billing Information” icon, above, for more information.
Our clinic is ADA compliant and we will make every effort to accommodate you. For access to the clinic, click here for more information.
As for medical interpretation, we can arrange medical interpreters on an individual basis.
For Current Patients
We do our best to get to medication refill requests as soon as we receive them. Please allow up to 3 business days to refill prescriptions.
For controlled substances (i.e. opioids, benzodiazepines, stimulants, etc.), we are aware that pharmacies are experiencing shortages for certain medications that can impact wait times. Please confirm with your pharmacy BEFORE requesting a refill for your controlled prescription(s), as providers are only able to send them to one pharmacy at a time. Failing to do so will result in a longer turnaround time.
Replies can be expected within one business day.
Letters and forms require a scheduled appointment with your provider. If you have a form from your employer, please print it or send a PDF to us on Spruce. In your message, please include all pertinent information, such as the dates requested for leave.
For forms requiring an examination, please schedule an in-person appointment with your provider. Covering providers cannot fill out forms because they require extensive knowledge of your health history.
The standard turnaround time for letters and forms is 2 weeks. We cannot accommodate same-day requests for letters and forms. If your provider is out of office, we can give your employer a letter detailing the delay in form processing.
Turnaround time for lab results typically varies. Some are available within 1-2 days, while others can take up to a week to result. These results are accessible to you via the Athena patient portal.
After-hours urgent calls are answered within 1-hour. If you are experiencing a life-threatening emergency, please call 911. For non-urgent concerns, we do our best to get you in the same or next day with an available provider. This does not guarantee that you will be seen by your usual provider depending on provider availability.
Our business hours are 8:00 AM – 5:00 PM. For calls made during business hours, a call may not have been answered if all clinical staff are occupied with a visit. Please leave a voicemail and we will get back to you as soon as possible.
For after-hours, non-urgent calls, please leave a voicemail or call us back during regular business hours.
No, we are unable to accommodate membership pauses. As per clinic policy, upon termination of your membership plan, you will be prorated for your final month as a member of Wise Patient. You will be ineligible from re-enrolling as an active patient until a period of 12 months has elapsed. If you would like to register as a patient again within that 12 month period, you will be responsible for paying a bridge-fee consisting of the full membership costs for the months wherein your membership was deactivated.